24-05-2018 23:24 - last edited on 17-07-2018 16:25 by Simon-J
Hi I had a email stating I could order a free now tv stick I already have a monthly subscription for sky cinema, when I click the email it asks all my details, and when I go to the next page it says unable to process free order account email already in use?
Why send me the offer if I can't use it? Can somebody help? I can't find a contact Us number or email? Would love the free stick to watch movies on the TV instead of my phone
25-05-2018 9:02
@Anonymous User Welcome to the forum. Usually on those offers when you click the link there's an option near the top to sign into your existing account rather than enter your details as a new user, but if not either pop onto live chat or send a message and explain what's happened and they should be able to help.
You can send the NOW TV Team a message or get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(expand the Anything Else section at the bottom for options)
13-09-2020 17:18
@Anonymous User
If you have a white NowTV box that is your main or only way of getting NowTV, contact Live Chat and tell them, and they will send you one.
Word of warning though - don’t try this if the above is not the case - they can tell 😈
01-10-2020 20:40
Hello good evening.! I was sent email to claim my free now tv stick i have been a customer for nearly 8 years i sent it but still haven't received my free stick.
01-10-2020 21:46
@Anonymous User
Jump onto Live chat and keep the email to forward on to them. You’ll get it sorted
https://help.nowtv.com/article/how-to-submit-a-complaint
06-10-2020 16:09
Hi
I was sent a email offering now tv stick for free I replied to claim my now tv stick I still not received it & it's coming close to turning the white box off I have been a customer for 8 years + I have to say there is a site we're other customers who received the same email to claim there free now tv stick they haven't received there's either they are now saying it's a gimmick to get people to buy the now tv sticks.
Thank you EJ Latham
06-10-2020 22:23 - edited 06-10-2020 22:25
@Anonymous User
Given the choice between a simple c o c k-u p and an elaborate conspiracy, go for the c o c k-u p every time 😛
06-10-2020 23:12
hi @Anonymous User
I can confirm, where we've offered customers sticks in replacement for the white box this is a genuine offer.
I'd pop on to live chat, get them to verify everything, if the stick has been claimed they'll look into why it's not arrived yet.
Thanks
Simon
06-09-2020 15:05
Hi
Have had email offering a free now tv stick to replace white box which is apparently being "switched off". Strangely you have to go through the process of making a nil payment - at this point when the nil payment has gone through I then get a message saying there is a problem. Why can't they just send a new stick out without going through this frustrating process.
Anyone else had this problem and how did you resolve it. I know there is no problem with my payment card