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Now tv stick NOT WORKING

now tv stick after months of working fine now does not work and hasnt for a week. Cant watch anything. It just says " sorry something went wrong, were on it, well be back shortly". Its been like this for a week. My now tv stick works fine downstairs. Its not my internet before you blame that everything else on my smart tv works fine and i can watch tv programs on catch up on there fine. Ive tried checking for updates and it says its upto date. Ive tried restarting. Ivr tried turning it off ive tried everything. It says its connected to internet and signal strength is strong

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