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Community Manager
Community Manager

Re: Now tv season sports pass release date?

Can I confirm that you don't have a Sports Pass on your account at the moment?

 

Karl

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gavs82008
Advocate 1

Re: Now tv season sports pass release date?

@Karl-F 

Just to confirm, I do not get the issue. 

 

If I wanted I can purchase the offer on the pass. It is other users on this post that are experiencing the issue. 

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Community Manager
Community Manager

Re: Now tv season sports pass release date?

Sorry @gavs82008 .

 

Thanks for letting me know. 

 

I've passed this on to me we've flagged this and will be investigating why this error is occurring. 

 

As soon as I have an update I'll post in this thread. 

 

Thanks

Karl

Muadh96
Occasional Poster

Re: Now tv season sports pass release date?

This is horrendous service ,do you expect us to just all create new accounts now . Why aren’t I elegibile
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JORD31C
Occasional Poster

Re: Now tv season sports pass release date?

correct @Karl-F 

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Highlighted
Community Manager
Community Manager

Re: Now tv season sports pass release date?

Hi @Muadh96 

 

As mentioned earlier we're currently investigating this issue. 

 

As soon as we have an update we'll let you know. 

 

I apologise for any inconvenience this has caused. 

 

Karl

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Muadh96
Occasional Poster

Re: Now tv season sports pass release date

So when do you plan on fixing it ,48 hours is not good enough. Do you
suggest me creating a new account ,that is also time consuming?
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gavs82008
Advocate 1

Re: Now tv season sports pass release date

@Muadh96 

There is completely no point in creating another account, best to wait for the issue to be resolved. 

 

Unless you are happy to have 2 accounts then fair enough. 

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Muadh96
Occasional Poster

Re: Now tv season sports pass release date

But shouldn’t this be solved immediately ,like this offer has been set in place for today for months before ,it should be perfect
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Community Manager
Community Manager

Re: Now tv season sports pass release date

Hi @Muadh96 

 

I understand that you're frustrated and like you we would love for things to go to plan all the time. 

 

However, there are times when things go wrong. We're working hard to get this resolved as soon as possible. 

 

Thanks

Karl