26-08-2019 13:12
Hi
my now tv stick is missing the now tv app and also the home display. I have tried a few things already like .
Factory reset
turned it off and back on
reset via button on stick
checked for updates
downloaded the now tv app from the store again so it’s on my apps but still will not start and still no home screen
any ideas ??
Also no error code
26-08-2019 14:19
@Anonymous User
NowTV have fubared it at their end. Various suggested fixes, all involving factory resets, have apparently worked for some people but not others.
How many decades ago was it drummed into me that you never release a software update just before, or during, a holiday?
But it seems every generation has to learn this anew. And at our expense.
26-08-2019 20:04
Yeah seems that way . Also it’s ridiculous there’s not a phone number to call total crap think I’ll go back to downloading on the pc lol
fixed it myself with zero help from now tv or sky
27-08-2019 1:04
I have had the same issue today, but silly me i thought maybe i'd sat on the remote and deleted apps by accident. I've re-added the mysteriously disappeared Now tv app. It wouldn't load, so i checked for updates. Installed updates, then it started up. I started watching one of the new Dads Army episodes. It was playing fine, but about halfway through the app just froze then rebooted itself. It's loaded up again now, gawwwd knows what they've done this time. Probably had Pike in the office doing work experience!
24-08-2020 8:03
How did you manage to fix it? Think I need to do the same to mine as have same issue 😵
24-08-2020 16:32
Why is the now tv icon missing in my homepage
26-08-2020 13:31
The app is gone here too. I've done a network reset and factory reset.
Tragic
27-08-2020 9:14
@Anonymous User
Gone from what device?
27-08-2020 12:19
Now TV stick as per the OP
27-08-2020 14:30
Hi @Anonymous User
My now tv app also disappeared after the update (Aug 2020) that changed the 'look' of now tv. I can go to the app store to access it and when I click on it I'm taken to the 'old look' now tv screens but it doesn't show on 'my apps', but at least it works when I click on it in appstore. Did you ever sort your problem as I wonder if yours was due to an update too?