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Anonymous User
Not applicable

Now TV stick preloaded pass.

I have nowtv broadband and yesterday bought a nowtv stick from Tesco which came with free 2 month entertainment pass , I set it up and also took the kids pass,set up went fine and passes showing but switched off and went out and when I came back the stick don't have my entertainment pass but has kids pass I got seperate.

Any ideas what's happened or who to contact . 

3 REPLIES 3
Karl-F
Community Manager
Community Manager

Hi @Anonymous User

Thanks for getting in touch. 

We're very sorry for the inconvenience this has caused, this does sound very odd. 

We'll investigating this issue and as soon as we have an update we'll let you know. 

Thanks

Karl

Karl-F
Community Manager
Community Manager

Hi @Anonymous User

Would you be able to provide us with the serial number of your NOW TV Box so we can look into this further for you? 

Thanks

Karl

Anonymous User
Not applicable

Hi Karl  issue has resolved itself