Now TV stick locking up

[Rg001c7345]

Part way through a programme or film the picture will freeze up. Can move between different sources on the TV but can’t resume the sound or picture on the stick. No buttons work, so can’t even go back to main menu. Completely locked up with picture frozen.

The only option is to reboot the TV or remove the stick from usb and re-insert.

Anyone else experienced this?

thanks

Rg.

[Andy]

@Rg001c7345

Not had that issue myself. Are you connecting to a USB port on your TV? If so you might want to try the power adapter instead and see if that improves things.

[LoneWolf24]

@Rg001c7345
I had this issue once but how i fixed was just pressed small reset button on stick and it correct it.

[PaulJones1983]

Iv noticed my nowtv stick runs quite hot when it is plugged directly in to the tv which could be the reason for lockup. Try making sure you tv has good circulation of air flowing around it.
Maybe invest in a hdmi extender so that the stick is not absorbing the heat generated from your tv