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Advocate

Now TV stick is not working

I have had the now TV stick for around a year now. Last night when I went to turn it on, it's comes on and then cuts of and I get the message no signal on my TV. I tried different HDMI ports and the same thing. At some times the TV is not recognising it. I tried this morning again and on a different TV and the same thing happened. Can someone help as to why it is not working.

 

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Legend 5
Legend 5

Re: Now TV stick is not working

Hi @Karen93 

 

Unless anybody else on the Forum has any other ideas, then get in touch with the Retailer who sold you the Stick from, if it's within or close to the 12 month warranty period.

 

Or see if NowTV live chat can assist or help you out further (use the green chat button on this link page below).

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

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Legend 5
Legend 5

Re: Now TV stick is not working

Hi @Karen93 

 

Should nothing work, then last resort try a full factory reset (if you haven't already) by pressing the reset button in on the Stick for about 15 seconds whilst powered up.

 

I am assuming you have tried both power options with the Stick (i.e. the supplied power adapter and a USB 900Ma / 1A port on your television with a different USB to USB micro cable if you have one lying around the home).

 

Also because you have tried two different TV's i am assuming you have plugged the Stick directly into the TV and not using an external HDMI switcher box.

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Advocate

Re: Now TV stick is not working

Hey @schnapps 

 

Yeah I always have it directly into the TV and also reset it last night and today again and nothing. I tried another usb cable aswell and same thing happens when connected into the mains and the usb TV connection.

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Legend 5
Legend 5

Re: Now TV stick is not working

Hi @Karen93 

 

Unless anybody else on the Forum has any other ideas, then get in touch with the Retailer who sold you the Stick from, if it's within or close to the 12 month warranty period.

 

Or see if NowTV live chat can assist or help you out further (use the green chat button on this link page below).

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

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