05-05-2018 16:40
07-05-2018 17:32
Hi @Anonymous User @ken242
Can't help with regards to the smart stick not updating sorry, apart from a factory reset on the stick or see if the stick updates on either a family members or friends internet home network if they live close to you.
Suppose there is always the possibility that your nowtv stick is faulty and you may need a replacement under warranty.
Hopefully somebody on here who owns the smart stick and has encountered the updating issue and resolved it will offer you some assistance.
Out of curisoity @ken242 Is your ISP Virgin like @Anonymous User or are you with somebody else ?
07-05-2018 18:09 - edited 07-05-2018 18:10
Hi @ken242
Ignoring the multi colour picture break ups that both of us are encountering on the live nowtv streams (where we a relying on nowtv to fix this their end where there is nothing we can do about it ourselves)
What baffles me though, is that you say one of your smart sticks works, where the second stick that you own is stuck in the updating process loop and will not work at all using the same TV and WiFi network in your house.
Unless somebody comes up with an answer, then if it was me i would think about replacing the second stick (that is stuck on this continous updating cycle) under warranty from the Retailer that you purchased it from.