08-09-2019 10:25
Hi I've had my now TV stick for about a year now and it suddenly stopped the white light keeps flashing iv tryed reset but didn't work the remote doesn't work coz it's a blank screen so I can't do the secret code to properly update has anyone got any help please
08-09-2019 12:48
Hi @Anonymous User
Have you tried a full factory reset by holding in the reset button on the stick for about 15 to 20 seconds whilst both the television and stick is switched on and on the correct HDMI input source on your television.
08-09-2019 13:11
08-09-2019 13:30
Hi @Anonymous User
What happens if you plug the stick into a different HDMI port on your television or try the stick temporarily on another television in your home (if you have more than one TV) and then undertake a further factory reset by following my instructions on my first post ?
08-09-2019 13:32
Unable to apply entertainment pass codes. Is anyone else having any problems.
08-09-2019 13:39
08-09-2019 18:16
i have come to the conclusion that i am paying every monh
at 7.99 and not getting the service that was suso be therefore i wan to cancel my agreement s
as i have been with you for at least three years which means that i can cancell at any time
17-09-2019 9:25
@Anonymous User
You could have cancelled at any time from Day 1 onwards - NowTV streaming is contractless.
And you can (and indeed have to, usually) Cancel for yourself - just go into My Account/Passes & vouchers, and work through the Cancel option under Entertainment Pass.
There are four steps, so make sure you complete them all, and that the display there shows the Pass as not having a renewal date; if not, try again.