21-12-2019 10:00
Can I have my cake and eat it? I have a (hopefully good) dilemma but I want to take advantage of both. I already have a Now TV account from previously using Now TV passes but I have only used these to watch content on a computer. I now have a new Now TV Smart Stick that should enable me to watch Now TV content on my TV. I haven't activated the Smart Stick yet. The Smart Stick has a one month Sport pass included. I now have a new offer of a discount one month sports pass that has to be used by the end of the year. Dilemma! Can I activate the offer discounted pass as normal but now also watch it on my TV if I set up the new stick? But can I, and if so how, set up the TV stick without activating the included one month pass so I can save that month to use after this offer month has ended? Sorry that's complicated but hopefully explained.
21-12-2019 11:55 - edited 21-12-2019 11:59
Hi @Anonymous User
Do you want the one month sports pass on your new stick to start immediately after the new discounted offer you have just been offered ?
if yes, then you need to purchase the discounted offer first so it is added to your account.
Then once your discounted one month sports pass has been applied to your account, you can then proceed to setup and activate the new stick with the one month sports pass on the stick which will be automatically added to your account and will kick in straight after your one month discounted pass finishes.
Should you have more than 30 days left on an existing sports offer after you have applied the one month discounted sports pass then the voucher bundled with the stick will be saved on your account and you can redeem the voucher anytime during the year as long has you haven't more than 30 days remaining on a sports pass offer or you haven't got a one day or one week sports pass on your account.
If you don't won't to use the one month sports voucher off the stick to start straight after the discounted sports pass offer finishes and want too save it for sometime later next year at a date of your choice, then you will have to hold off on setting up and using the stick unless you have more than a 30 days sports offer left on your account.
When you do setup the stick make sure you use your existing account details that you use when watching on your PC Computer.
Any questions don't hesitate to ask.
21-12-2019 12:06
Hi @Anonymous User
I assuming the discounted one month sports offer is the one month sports pass discounted offer for £16.99 for one month currently showing on the nowtv website offers page ?
21-12-2019 12:34
21-12-2019 12:44 - edited 21-12-2019 12:48
Hi @Anonymous User
Yep your understanding is correct.
Purchase the £16.99 offer first, then once the £16.99 offer is showing on your account, then you can proceed to setup and activate your new stick on your existing account.
Once you have done this then you will have two months continuous use of a sports pass that you can watch on both your PC & new NowTV Stick.
If for some reason the one month voucher on the stick doesn't get automatically added straight after the one month £16.99 discounted offer, then Go to My Account > Passes & Vouchers whilst logged in on here where there will be a link towards the top of the screen page saying Voucher Waiting for You.
21-12-2019 12:47