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No way of using preloaded SkySports pass

Hi all - I paid for a stick plus 1 month sport voucher. In my payments I have this item:
 
NOW TV UK Stick + 1 Month Sport DTH Voucherless
Paid on 4 Aug 2020
 
And the money has been taken from my account - however, there is no evidence anywhere else that he voucher exists, I've looked everywhere, so no way to redeem. When I try to watch it tires to get me to pay for another voucher for skysports. 
 
What should I do? Thanks in advance for any help, I would be very grateful for any pointers!
 
Ali
 
 
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