No passes appear in my account with new Now Stick

[Anonymous User]

Hi,

Just bought the now stick with preloaded Entertainment and cinema passes, entered the code during set up but when I go into my account it says there are no passes to redeem.

help.

it seems a common problem.

[stanman]

Bought 2months Entertainment pass, with free Now TV stick, but code not recognised,

so cannot redeem. Can anyone help, or provide a phone number to speak direct to

NowTV?

.

[SweetBlitz]

Try the chat, you can link to it from here

https://help.nowtv.com/get-in-touch/now-tv-passes/cancelling-or-renewing-now-tv-passes