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Newbie

No connection

Have been watching this morning but now it says I am not connected to internet, but I go through process and restart device and it still says not connected...anyone else got same problem???

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Legend 5
Legend 5

Re: No connection

@clarkey Hi ☺

 

Have you tried a quick router reset as well?

Or going into settings --- network and tried re connecting that way?

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂

View solution in original post

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Legend 5
Legend 5

Re: No connection

@clarkey Hi ☺

 

Have you tried a quick router reset as well?

Or going into settings --- network and tried re connecting that way?

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂

View solution in original post

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Newbie

Re: No connection

Yes I have tried that 🥺

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Legend 5
Legend 5

Re: No connection

@clarkey Have you tried doing a factory reset? This will fully reset you device meaning you will have to set it up again. This is known to fix a lot of issues.

 

https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick

 

You can also try just leaving your router off 15-30 mins as I did that before and that worked.

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
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