I purchase a NOW TV stick in December. Its never worked - EVER. I have tried seeking help from Now to no end. They told me once that it was because I had no internet signal in the living room (not realising I use my laptop there and do have internet connection). Their response, was to buy internet connection through them and then it would work (Like wtf?).
Despite emailing them, they have never helped me solve the issue. Whats funnier is that they tried to take additional moneys out of my account for NetFlix. Luckily I reported this to my bank and they blocked the transaction. I think its absolutely disgusting that you can't get any real help from them and that their solution was to waste more money in buying an additional internet service from them.
I have reported them to both Trading Standards and Watchdog and am seeking legal advice now as they are repeatedly emailing me "offers" and a "lets get this relationship back on track". Its disguisting.
