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Anonymous User
Not applicable

‎11-09-2020 16:53 - edited ‎11-09-2020 16:56

New stick

just bought a new stick as my old one was playing up, setting it up was ok, when I added the code it came up with, can't add the code to your account!! like to know why when I just paid £15 for  a new stick with 1 month entertainment. 

no helpline to ring, no live chat, have I been robbed?

 

HELP!!!!

 

thanks

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3 REPLIES 3
schnapps
Legend 5
Legend 5

‎11-09-2020 16:56

Hi @Anonymous User 

 

Have a read of my post on this linked thread below.

 

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Now-TV-Stick/m-p/538351#M11329 

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Anonymous User
Not applicable

‎12-09-2020 18:47

In response to schnapps's comment

Still no resolution.  

Cant even get onto chat help. 

Have to accept been Robbed 

0
schnapps
Legend 5
Legend 5

‎12-09-2020 18:51

In response to Anonymous User's comment

Hi @Anonymous User 

 

Have you tried a different internet browser when clicking on the green chat button on this link below.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

 

Should the live chat button not work after trying a different internet browser, then send NowTV a message using the web form on the same link page above.

0