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Anonymous User
Not applicable

New Stick with promotions - existing account user

Hi guys,

 

My girlfriend is in remote isolation and I mailed her a new Stick with 1 month Cinema and Entertainment and a Days sport. I think she also got her a free Sky Store rental? Anyway, she's been watching on her iPad and phone with her own account with a few existing passes; 1x month-ish of Cinema, 2x months of Entertainment and 2x months of Kids.

 

This is the first Now TV device she has owned. When she logged into her account on the stick she got a pass warning. I'm not really sure what it said/was and she isn't very technical. 

 

How does this work? Has she lost her existing passes with the introduction on the new hardware?

 

Thanks.

1 ACCEPTED SOLUTION
starman73
Elite

You don’t lose your existing passes.

 

When you setup the stick you need to use your current now tv account details.  Once you have connected to WiFi, it will ask you to log in on another device like an iPad, phone or PC and enter a code. When the code is entered, the new passes will be visible in https://account.nowtv.com/passes/my-vouchers. These vouchers can be applied whenever you like until 2099.

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4 REPLIES 4
starman73
Elite

You don’t lose your existing passes.

 

When you setup the stick you need to use your current now tv account details.  Once you have connected to WiFi, it will ask you to log in on another device like an iPad, phone or PC and enter a code. When the code is entered, the new passes will be visible in https://account.nowtv.com/passes/my-vouchers. These vouchers can be applied whenever you like until 2099.

Anonymous User
Not applicable

Yep, we can confirm as of this AM. Thanks!

Anonymous User
Not applicable

Dear Now TV,

 

I followed this process exactly and I get a pink error box saying that I have no passes in my account...

 

do I do a factory reset and try again.

starman73
Elite

@Anonymous User don't do a factory reset.  Use chat https://help.nowtv.com/get-in-touch/vouchers-offers/using-vouchers