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rk123
Advocate

New NowTV smart stick is taking more than two hours to update

Just got my new NowTV stick and I’ve set it up and connected it to WiFi like it said and it’s been over two and a half hours and it still hasn’t finished its software update. The WiFi speed is fine, the stick is really close to the WiFi box with no obstruction and there’s no downloads or heavy WiFi use elsewhere in the house. I just don’t know what’s wrong, I tried to take it out and put it on again but that didn’t do anything and the remote’s not responding due to tha update still downloading. What should I do to get it to work or does it normally take this long?
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schnapps Legend 5
Legend 5

Re: New NowTV smart stick is taking more than two hours to update

Hi @rk123

 

Have you tried a full factory reset on the stick and start again ?

 

https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick

3 Replies
schnapps Legend 5
Legend 5

Re: New NowTV smart stick is taking more than two hours to update

Hi @rk123

 

Have you tried a full factory reset on the stick and start again ?

 

https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick

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ShadowOfSun
Scholar

Re: New NowTV smart stick is taking more than two hours to update

@rk123
I wouldn’t have bought now tv smart stick could of waited for new smart box that’s due to be released next month
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rk123
Advocate

Re: New NowTV smart stick is taking more than two hours to update

Haha true but NowTV sent the smart stick for free so I’m not complaining lol