14-01-2020 13:19
Hi,
I purchased a NOWTV stick with 2 months free entertainment pass, which has been preloaded to the device. I am unable to activate my NOWTV stick, as whenever I enter the code displayed on my tv screen into my laptop, and confirm my email address, it goes straight onto a page saying 'oops, something has gone wrong'. This has been happening all morning, and I was just wondering if anyone else has had a similar problem to this, and if so, whether you have any suggestions as to how I could fix this.
Many thanks!
14-01-2020 13:37
@Anonymous User
Hello Sophie, the device you are using and the browser may not be compatible try a different device such as a laptop if possible and also use Chrome.
14-01-2020 13:43
Hi @Anonymous User
I have tried on safari and chrome, I've also tried on my mobile, and also with wifi and with 4G, but still no luck.
The problem seems to be when redeeming the entertainment passes and confirming my NOWTV account.
14-01-2020 13:44
@Anonymous User
Safari would not work, its best to keep using chrome and WIFI on another device if you can?
14-01-2020 13:51
@Anonymous User
Just tried chrome on my phone with wifi, but it is still not working. Just says 'sorry, something went wrong at our end'.
14-01-2020 13:58
@Anonymous User
It may be that you need to add it manually
Are you able to use the live chat for the agents to do this for you.
14-01-2020 14:35
@Anonymous User yes i am available for live chat!
14-01-2020 14:52
@Anonymous User
Please click how to get in touch the little green arrow and an agent will be with you shortly https://help.nowtv.com/gb/get-in-touch/technical-device-issues/problems-watching-now-tv
16-01-2020 19:34
@Anonymous User can someone look into https://community.nowtv.com/t5/Offers-Vouchers/3-months-of-Sky-Cinema-FREE-NOT/td-p/509018/highlight/false/page/2
19-01-2020 12:41
@Anonymous User could you look at the other posts in this tread please? Other users are having similar problems, and LiveChat are of limited assistance. Thank you.