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Anonymous User
Not applicable

My home screen is coming on but then it freezes and won't do anything? I've tried resetting it

My home screen is just freezing and won't do anything more, I can't even press setting or anything and the voice search on it has never worked? Do I need to send it back? 

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Anonymous User
Not applicable
But how do I do that if I can't press settings or updates? Can i do it on the now site on my phone?

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6 REPLIES 6
schnapps
Legend 5
Legend 5

Hi @Anonymous User

Firstly I would try step 6 in this linked help guide, if that doesn't work then perhaps try the other steps starting from 1 onwards.

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

Anonymous User
Not applicable
But how do I do that if I can't press settings or updates? Can i do it on the now site on my phone?
Anonymous User
Not applicable

Did you put a reply? I didn't get one 


@Anonymous User wrote:
But how do I do that if I can't press settings or updates? Can i do it on the now site on my phone?

 

schnapps
Legend 5
Legend 5

Hi @Anonymous User

Forgot to mention if none of the trouble shooting steps work in my previous linked help guide.

See if re pairing the smart remote on your nowtv stick makes any difference.

https://help.nowtv.com/article/how-to-pair-your-smart-remote

schnapps
Legend 5
Legend 5

Hi @Anonymous User

Out of curiosity does your TV screen show a 6 digit code and ask you to go to nowtv.com/tv with a PC or Mobile to activate your new stick ?

If so, perhaps these instructions in this guide below will help.

https://help.nowtv.com/article/set-up-your-now-tv-smart-stick

Anonymous User
Not applicable
I put new batteries in and did the pairing and got it on, now just trying to get the talking to work lol