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Anonymous User
Not applicable

My device

I had the now tv box but now I just got the stick and its saying I have wait to next month to add divece 

3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Have you already reached your three permitted device swaps this month by going to My Account > Devices whilst logged in on here ?

Anonymous User
Not applicable

Hi I have deleted some and I ready had space and I just got a stick to replace the box and dont no y wont let me wach 

RoyB
Legend

@Anonymous User 

 

Get onto Live Chat and explain. They can give you an extra swap this month:-

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.