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Jackofam
Newbie

Lost free pass

Hi all,

 

I recently signed up to 1 week trial and liked it. So I bought a stick which came with 1 month cinema, kids and 1 day sport.

 

The kids says November the sports says click to activate (waiting for hubby) but the cinema says tomorrow. My question is this. Did I loose the free month with the stick because I didnt wait for the trail to end from my mobile?

 

Doesn't seem right, and there are no customer services i can find immediately... 

 

Thanks for any advice.

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2 Replies
schnapps Legend 5
Legend 5

Re: Lost free pass

Hi @Jackofam 

 

When you go to My Account > Passes & Vouchers whilst logged in on here, click on the purple drop down arrow on your Cinema Pass to expand the on screen information.

 

Also when you go to My Account > Bills & Payments what does it show for your recent & next payment ?

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schnapps Legend 5
Legend 5

Re: Lost free pass

Hi @Jackofam 

 

Also next to your Cinema pass does it says something like your offer starts in one days time ?

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