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Advocate

I want to cancel my account, but live chat is not working.

Please cancel my account, I have had extra passes and a boost?! added to my account without my knowledge. Live chat does not work, who do I speak to? Can I put it in writing, what email address can I use? There is nothing in the menu to allow me to cancel my card or payment details.

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Legend 5
Legend 5

Re: I want to cancel my account, but live chat is not working.

Hi @NickWal 

I'm not a member of staff, but have you cancelled the passes concerned by going to the link below?

https://account.nowtv.com/passes

 

If you've already done this then you won't be charged again for these passes assuming you have been chance that is as it is sometimes the case that the passes can be added automatically by now TV at no charge. You should be able to determine whether you've been charged by going to the link below

https://account.nowtv.com/payments

 

Although in my experience when passes are added by now TV at no charge as part of an offer they are automatically cancelled

 

If you have been charged, though it would be best to fill in the form at the link below 

when you fill in the form you can ask now TV to cancel your account completely. If you wish

https://account.nowtv.com/payments/query/incorrect-charge

 

Hope this helps😀

 

 


I do not work for now TV. I am simply a NowTV customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

If you find posts on the community useful or helpful can you give them Thanks By pressing the thumbs up button. If a post solves a problem you are having can you mark it as an accepted solution.
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