Grey translucent box on top left of screen when watching sports

[Anonymous User]

Hi,

I bought the Now TV Stick today as well as a daily sports pass and boost (for the HD)

On a trial run today when I put Sky Sports on the picture was fine other than a grey translucent box covering the top left hand side of the screen. It spreads out about half way across and down and is very noticable.

If I select the menu (whilst till in screen) it disappears. I can then see the normal screen and the NOW TV menu/guide down the bottom. Once you close this to get normal full screen again within a couple of seconds it appears and remains.

I am using HDMI connection, running at 1080p on PanasonicTV.

Any ideas???

Many thanks in advance

Mark

[SouthCoastAsh]

The overlay has always been there just spans the whole screen normally.  On the old software it disappear on pause.  It looks like it isn’t meeting 1080 or 4K resolution.  https://community.nowtv.com/t5/NOW-TV-Stick/Quality-issues-on-Sky-Sports-some-kind-of-patterned-over...

I wish it would be removed as it reduces the brightness of the image.

I briefly fixed it by signing out and in but has since returned.

[Anonymous User]

I'm having the same issue

[schnapps]

Hi @Anonymous User 

Have you tried this workaround below ?

Go to Apps Store, then select the NowTV App, then click on Go to App, then once on the old UI go to the Sports and watch from there.

[Anonymous User]

Got same issue when using a Now TV box.

[Anonymous User]

I got same issue as well 🤷‍♀️

[Anonymous User]

Thanks for the tip - working fine here now 👍

[Anonymous User]

Is this for the now tv app or does it work for now tv stick as well? Thanks 

[schnapps]

Hi @Anonymous User 

The workaround will also work on the NowTV Stick.

Go to Apps Store (not My Apps) on your Stick, then highlight and click OK on the NowTV App, then click OK on "Go To App".

Then when on the old style UI navigate down to Sports and from the Sports Now & Next live channels pick the channel you want to watch.

[Anonymous User]

Hi @schnapps 

@you are a top man!

thanks. 

[SweetBlitz]