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Anonymous User
Not applicable

Grey translucent box on top left of screen when watching sports

Hi,

 

I bought the Now TV Stick today as well as a daily sports pass and boost (for the HD)

 

On a trial run today when I put Sky Sports on the picture was fine other than a grey translucent box covering the top left hand side of the screen. It spreads out about half way across and down and is very noticable.

 

If I select the menu (whilst till in screen) it disappears. I can then see the normal screen and the NOW TV menu/guide down the bottom. Once you close this to get normal full screen again within a couple of seconds it appears and remains.

 

I am using HDMI connection, running at 1080p on PanasonicTV.

 

Any ideas???

 

Many thanks in advance

 

Mark

 

 

61 REPLIES 61
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

10 minutes so far and no sign of the grey shadow box in the top corner whilst watching Sky Sports Main Event.

 

It looks to me it's another glitch and bug with the NowTV new look home screen layout on NowTV branded devices 😠.

lenturn
Scholar 2

Yep got this bug on all my boxes (4K and puck) that have the crap 'new' software on! 🙄

 

The Freeview Smart box that still has the old software doesn't have the issue, just like it never had the unknown page error issue either. Go figure!

dgilbert2
Scholar

@schnapps , thanks for the work around, displays fine now!

SweetBlitz
Expert 3

@schnapps works a treat!  Many thanks

Anonymous User
Not applicable
Ah brill! Ill try that in a mo once im back home. Just spent hour on chat troubleshooting and no luck. Very frustrating!
LR3
Mentor

Thanks for this.

Working for me so far. 

Anonymous User
Not applicable
Good - that works 😁
Anonymous User
Not applicable

Going through the App Store worked for me too.

 

Anonymous User
Not applicable

you’re a legend mate. That workaround is working for me too 👍🏼

Anonymous User
Not applicable

Same for me.