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PeggySue1
Observer

Re: Grey translucent box on top left of screen when watching sports

Having the same issue. Signed up today. Not impressed. Looking for quick fix.

Toon69
Advocate

Re: Grey translucent box on top left of screen when watching sports

Same here in Geordieland on Now stick (not visible on other devices).

Only have Sports - so cannot check other media. When I hit return on control a fuzzy blue/black box appears momentarily in same position just before Home page appears.

Spoiling enjoyment of 'live' match.

Tech help - PLEASE !!

 

SweetBlitz
Expert 2

Re: Grey translucent box on top left of screen when watching sports

I have issue on Premier League and Main Event

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LR3
Mentor

Re: Grey translucent box on top left of screen when watching sports

Dont think there's a quick fix. Just frustration!!!! 

Thewhitelady
Mentor

Re: Grey translucent box on top left of screen when watching sports

Actually glad this is happening to others. Bad enough paying for a day pass to watch fulham forget how to defend. But have spent the first half convinced my TV was about to die.

 

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SweetBlitz
Expert 2

Re: Grey translucent box on top left of screen when watching sports

Only impacting now tv devices or those with boost.  Think I will have to live with flaw for the mighty Gunners.

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schnapps
Legend 5
Legend 5

Re: Grey translucent box on top left of screen when watching sports

Hi @SweetBlitz @markblake @Thewhitelady @LR3 @Toon69 

 

Found a workaround.

 

Go to Apps Store, then select the NowTV App, then click on Go to App, then once on the old UI go to the Sports and watch from there.

 

Seems to be working fine for me with the 5 minutes of testing.

DanH14
Mentor

Re: Grey translucent box on top left of screen when watching sports

Hi @schnapps , thanks very much for this suggestion. The early signs are good!

SweetBlitz
Expert 2

Re: Grey translucent box on top left of screen when watching sports

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schnapps
Legend 5
Legend 5

Re: Grey translucent box on top left of screen when watching sports

Hi @DanH14 

 

10 minutes so far and no sign of the grey shadow box in the top corner whilst watching Sky Sports Main Event.

 

It looks to me it's another glitch and bug with the NowTV new look home screen layout on NowTV branded devices 😠.