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Anonymous User
Not applicable

Green light on remote control

All of a sudden my tv turned off and now the green light under the battery compartment next to the pairing button, is constantly on & the remote will not work. I've changed the batterys, tried reseting the stick and it still doesn't work. I have tried another remote and that works.
4 REPLIES 4
RoyB
Legend

https://help.nowtv.com/article/remote-control-troubleshooting

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Thanks! Worked like a charm.

Anonymous User
Not applicable

I haven’t even had an answer this is happening to me too it’s basically a new remote 

RoyB
Legend

@Anonymous User 

 

Where is the question you haven’t had an answer to?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.