28-05-2019 18:24
Hi Guys,
I'm currently trying to connect my Now TV Stick to Hotel Wifi. When I connect on my phone it looks like an open network but a webpage opens up where you have to put in a room number and an access code.
I've seen this guide; https://help.nowtv.com/article/use-now-tv-device-in-hotel-or-student-accommodation
However when I connect to the hotel WiFi I don't get a pop up box asking if it is hotel WiFi or a hotspot. It just starts trying to connect. It succeeds in connecting to the router but can't get internet access as I can't enter my room number and access code.
On the above guide it shows you should connect your phone to the now TV stick via a temporary hotspot, you then input your access code on your phone and the now TV stick gets access. Is there any other way to force this?
I'm at a hotel for two months and desperate to be able to use the stick. It's frustrating that the stick is obviously capable but can't start the right process. I've tried the now TV live chat and they haven't understood or the chat has timed out. If anyone can help it would be much appreciated.
Thanks,
Jamie
28-05-2019 20:50
@Anonymous User
Hi Jamie
Got a silly question but I gotta ask, have you checked with the IT guy on the hotel staff? I mean, they've gotta have one, even if he visits from time to time or you have to phone him for help.
And, after all, he's the guy that will know his way around the hotel system to grant you Internet access.
UK Bob
27-11-2019 15:32
Hi..I am having the exact same problem..did you get a way to connect? I have asked the IT guy here but obviously Now TV is not something they have a clue about ..help
27-08-2022 14:26
Same problem here. Trying to set up an elderly relative with NOW TV in a care home.
I follow all the steps but once I’ve connected to the box, I open a browser but I don’t get a page to enter the room number or anything.
bit frustrating - Uncle Fred is desperate to watch the cricket!
Any ideas?
28-08-2022 8:07
@Anonymous User
What device are you trying to get Now on?
Are you following the instructions in the link given above?
https://help.nowtv.com/article/use-now-device-in-hotel-or-student-accommodation
As there is no step in this that involves a browser.