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jnev52
Occasional Poster

Can't redeem voucher that came with the stick

Every time I try to redeem the 2 month voucher that came with the stick, I just get a message saying "This is taking too long. NowTV may be unavailable or too busy right now" (or similar wording). I've been trying for nearly 3 hours now...how "busy" can they be, in the middle of the day on a Thursday?

 

I thought the set-up process was going too well!

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20 Replies
Sue49
First Poster

Re: Can't redeem voucher that came with the stick

I'm having the same problems. 


@jnev52 wrote:

Every time I try to redeem the 2 month voucher that came with the stick, I just get a message saying "This is taking too long. NowTV may be unavailable or too busy right now" (or similar wording). I've been trying for nearly 3 hours now...how "busy" can they be, in the middle of the day on a Thursday?

 

I thought the set-up process was going too well!


 

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Ann-Marie3
Occasional Poster

Re: Can't redeem voucher that came with the stick

I am having the exact same problem - Any solutions pleeeaaase

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Ann-Marie3
Occasional Poster

Re: Can't redeem voucher that came with the stick

Ive sorted mine with the help of the online chat - go to the bills and payments section in 'my account' and enter your card details - then it works after that

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pansyflower
First Poster

Re: Can't redeem voucher that came with the stick

updated in b ills and payment section still getting same message

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Ann-Marie3
Occasional Poster

Re: Can't redeem voucher that came with the stick

Try signing out and back in again, or open in a different browser or click the 'get in touch' button on the help pages and use the online chat

Hope this helps, good luck

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jojo42
First Poster

Re: Can't redeem voucher that came with the stick

ive tryed signing out and signing back in , updating my pay details and i still cannot redeem and i have not got a get in touch button

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Ballyduff1
First Poster

Re: Can't redeem voucher that came with the stick

Same here!!

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Ann-Marie3
Occasional Poster

Re: Can't redeem voucher that came with the stick

I found the get in touch button at the bottom of the frequently asked questions about smart sticks after clicking on something about redeeming vouchers. Once i got on the chat line it was fairly easy as they were extremely helpful, if you cant find it that way perhaps try typing 'get in touch' or 'online chat' in the search box. I was using a laptop, it may be harder to find if you are using your mobile.
I really hope this helps, its very frustrating when they tell you its easy on the packaging!

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Ann-Marie3
Occasional Poster

Re: Can't redeem voucher that came with the stick

 I found the get in touch button at the bottom of the frequently asked questions about smart sticks after clicking on something about redeeming vouchers. Once i got on the chat line it was fairly easy as they were extremely helpful, if you cant find it that way perhaps try typing 'get in touch' or 'online chat' in the search box.  I was using a laptop, it may be harder to find if you are using your mobile.
I really hope this helps, its very frustrating when they tell you its easy on the packaging!
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