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Sallygolding
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Can’t get of the purple home screen

I need help to get of the purple home screen tried resetting stick tried a different telly it worked at the end of last week but not now 

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schnapps Legend 5
Legend 5

Re: Can’t get of the purple home screen

Hi @Sallygolding

When you say a reset, was that a soft reset or a full factory reset (see link below).

https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick

If you haven't factory reset the stick, then perhaps try that to see if you can get further than the purple welcome screen with the nowtv logo.

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