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Anonymous User
Not applicable

Both Now tv sticks aren’t working?

We have a now tv stick upstairs and downstairs and I can’t get with of them to work!?! 

Internet is okay, I’ve done normal reset, turn off! Left it over night and still nothing! I can get Netflix but no catch up!

anybody else having any problems?

1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Any message on your TV screen / error code showing ?

 

For it to happen to both sticks at the same time, then it's either a software issue or something on your Router blocking certain Apps on your sticks (even if Netflix still works).

 

Is it only the NowTV App that is not working or are Apps such has BBC iPlayer, ITV Hub, YouTube etc also effected ?

 

Should it be only the NowTV App, then i would be inclined first to switch the power off to your Router for about 30 minutes.

 

If that doesn't work then try these trouble shooting steps on the link below (concentrate on the stick closest to your Router).

 

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick 

 

Should you have to factory reset the stick (step 2) on the linked guide above i would hold the reset button on the stick for about 15 seconds rather than the 6 seconds mentioned in the guide.