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Anonymous User
Not applicable

Activating Now TV Stick - 'Oops somthing went wrong'

Hi

 

I signed up for a Now TV free trial, and liked the content so I decided to buy a Now TV stick so I could watch on my TV. The stick I bough comes pre-loaded with some passes. 

 

When I try to activate the stick I get to the 6 digit code on my TV. When I input this to the Now TV website, it recognises my Now TV account then says 'Oops something went wrong at our end;.

 

I've spent hours on with Live Chat and tried all sorts of suggestions including using a different browser, using a different computer, clearing cookies, re-setting my wifi, re-setting the stick, using browser's incognito mode, but nothing will work. 

 

I've been in email  correspondence with Now TV over the last few days. Their responses are rather incoherent but seem to be saying that other customers are having the same problem, it's with their technical team but they cannot tell me when (or even if) it will be fixed. I can also see other posts in this forum, but none of them seem to report a satisfactory solution.

 

Now TV keep reminding me I can use other devices; I remind them that viewing TV on a laptop screen hardly makes for ideal family viewing, and that if I wanted to use other devices then I would not have spent good money on a TV Stick!

 

My Theory

My Now TV account is currently using a free seven day Entertainment trial. On the Passes and Vouchers screen, there is no green 'Apply a voucher' link under Entertainment pass. All the other passes have this link available. The Now TV stick includes a 1 month Entertainment Pass. The system is unable to apply this pass to my account due to the presence of the free trial, and is therefore unable to proceed. 

 

My Questions

Given Now TV's inability to assist, I am asking the forum if anyone has ever successfully overcome this problem, and if so how?

 

Is my theory above likely to be correct? If so, is the problem likely to resolve its self at the weekend when the free entertainment pass expires? Or is my theory a load of nonsense?

 

Alternatively, is it possible to buy sticks without pre-loaded passes (I gather some people receive paper passes with a code to input) - would success be more likely with one of these sticks and where can I buy one from?

 

It's very frustrating - I just want to watch TV on my TV!

 

If anyone has any ideas, I'd be really grateful. 

 

Thanks!

 

 

69 REPLIES 69
Anonymous User
Not applicable

THE CODE TO ACTIVATE THE STICK,IS NOT BEING ACCEPTED FROM MY PC. THE SYSTEM HAD BEEN WORKING FINE,BUT ALL I GET IS A MESSAGE  STARTING WITH OOPS SOMETHING WENT WRONG ,HAD A CHAT ON LINE WITH CUSTOMER SERVICE WHO HAS PASSED THE PROBLOM ONTO 'tech' . STILL WAITING FOR A RESOLUTION ,BUT I WONT HOLD MY BREATH, LOOKS LIKE I WILL BE SAVING A TENNER A MONTH VERY SOON.

Anonymous User
Not applicable
Yep I was in the same boat for ages.
No sign of a credit though
Oops something wrong with that to.
Simon-J
Community Manager
Community Manager

Hi @Anonymous User ,

 

If you spoke to live chat on the 17th and they let you know it was escalated you will hear back - it's passed on to a team to fix and they do it in batches so there can be a little way - it should be done by the end of the week. Let us know if you don't hear back before Monday.

 

Thanks

 

Simon

Anonymous User
Not applicable
Got the problem resolved later on in the evening ,all is good at the moment..Cheers
Anonymous User
Not applicable
How did you resolve the problem? I still have a stick I am unable to use.
Simon-J
Community Manager
Community Manager

Hi @Anonymous User 

 

Sorry to hear you're still having an issue.

 

Can I ask when you last tried to activate the stick and was it under the same account you're logged in with here?

 

Thanks

 

Simon

Anonymous User
Not applicable

I am having pairing remote problems

Had enough - leaving now - trying firestick

 

Anonymous User
Not applicable

Exactly the same problem . New stick and new account. Just get the endless cycle error message “oops something went wrong”. Please can anyone advise a solution? 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

It appears NowTV are encountering a technical problem their end tonight according to this shot shot taken from their Help Centre page on their website.

 

When setting up the new Stick or Box maybe try selecting 720p as a temporary workaround until NowTV sorts it out (don't know when setting up and using 720p will make any difference).

 

Screenshot_2020-11-25-18-46-44.png

 

 

 

Anonymous User
Not applicable

Hi Chris my new now TV stick came this morning but it says can't activate downloader my broadband is working fine but I plug in to back of smart TV I go through all the steps last step won't register what can I do thanks