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Mentor

Re: Activating Now TV Stick - 'Oops somthing went wrong'

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@Simon-J @I’ve been emailing, instagramming, live chatting and still no progress at all with this same problem. I’m a new customer, month 2 and still no tv. Please help! 
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Re: Activating Now TV Stick - 'Oops somthing went wrong'

@Simon-J Ive already emailed about this problem and my log number is 07360472

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Advocate

Re: Activating Now TV Stick - 'Oops somthing went wrong'

your a joke  no way would I ever tell people to buy from you it’s a rip off complete idiots 

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Re: Activating Now TV Box - 'Oops something went wrong'

Yes exactly the same problem with my new 4K TV Box. I have a Now broadband account and Now TV existing account seems to be and issue when redeeming the new boxes vouchers using existing account. Oops something went wrong, CANT USE THE BOX FOR ANYTHING, it just keeps throwing up new 6 digit codes every 9 mins. (did the whole shebang reset plugs out in etc time and again)

 

The issue seems to be with the online confirmation.

 

Chatted online said he has raised it with the tech team awaiting email.

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Re: Activating Now TV Stick - 'Oops somthing went wrong'

Simon you have fixed nothing. Still not working 27/06/2020

 

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Re: Activating Now TV Stick - 'Oops somthing went wrong'

I dont work for now TV
I'm just a customer that had the same issues as you for two weeks.
I feel your frustration I to was just going to bin the lot.
Some how my name got tangled up in this thread.
I'm no different to you.
A guy called simon some how got the employees of now TV to sort it out
I dont even know who this SIMON is.
I really do hope you get it sorted.
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Re: Activating Now TV Stick - 'Oops somthing went wrong'

I have had lots of contact with now tv about this and have been told someone will get back to me but nothing. Looks like it is an issue that has gone on for a while so why has it not been sorted. Starting to regret changing to nowtv as paying for something I now am unable to watch. 

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Re: Activating Now TV Stick - 'Oops somthing went wrong'

Im in the same boat too. I bitterly regret changing my internet provider to Now TV as I’m paying for something that I can’t watch. And nothing has been fixed. Very poor customer service and it seems as if this is a long standing and known problem that hasn’t been sorted. No number to call. No reply to my email. I’m at my wits end! 

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Re: Activating Now TV Stick - 'Oops somthing went wrong'

@Simon-J  I’ve emailed. I’ve contacted you as requested. Ive has my case logged. I’ve sent you my log number but still no one is getting back to me and this problem is not getting fixed. It’s a really bad first impression indeed. 

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Re: Activating Now TV Stick - 'Oops somthing went wrong'

Customer service is dreadful. I have been told someone will get back to me but nothing. 

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