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Advocate

Re: Activating Now TV Stick - 'Oops somthing went wrong'

Today 2 NowTV boxes and my NowTV stick are unable to access content via the NowTV app... the boxes and stick are working as I can access other apps, but with NowTV it doesn’t recognise my account details and when I try to sign in it says oops something went wrong... I’ve tried resetting to factory settings, re-entering login details etc. But it’s just says oops something went wrong.  Looking at downdetector it seems as though there are a lot of similar cases... what are NowTV doing to fix this? 

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Mentor

Re: Activating Now TV Stick - 'Oops somthing went wrong'

Still got this issue.

Still get message oops etc etc

 

Here's  serial no of NEW STICK

20200603_210358.jpg

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Mentor

Re: Activating Now TV Stick - 'Oops somthing went wrong'

Hi simon

 

Still no fix.

Sent previous reply with stick sn

People saying delete account start again.

This cant be right

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Advocate

Re: Activating Now TV Stick - 'Oops somthing went wrong'

Still not working .Bought new nowtv stick. Cant get voucher code working.

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Mentor

Re: Activating Now TV Stick - 'Oops somthing went wrong'

On waiting for someone called simon to reply.

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Community Manager
Community Manager

Re: Activating Now TV Stick - 'Oops somthing went wrong'

Hi @Sj005a ,

 

I belive you have a case open with us? someone should contact you there (via email) to update you ASAP.

 

Thanks

 

Simon

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Mentor

Re: Activating Now TV Stick - 'Oops somthing went wrong'

Cheers

But nothing yet.

Still waiting still no TV

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Mentor

Re: Activating Now TV Stick - 'Oops somthing went wrong'

No reply yet
Getting really fed up now.
Tv stick not working
Fab fibre now sucks
No broadband tech test available
Tempted to just jack the lot now.

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Advocate

Re: Activating Now TV Stick - 'Oops somthing went wrong'

For hours i have been trying different codes and i have already purchased my tv passes but i get displayed this message after i have logged into my account to activate my stick has anybody found anything to resolve this problem 

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Mentor

Re: Activating Now TV Stick - 'Oops somthing went wrong'

Well without tempting fate mine appears to be working now.
Got a message earlier saying that the problem had been resolved.
I reset everything and it worked.
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