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Anonymous User
Not applicable

Activating Now TV Stick - 'Oops somthing went wrong'

Hi

 

I signed up for a Now TV free trial, and liked the content so I decided to buy a Now TV stick so I could watch on my TV. The stick I bough comes pre-loaded with some passes. 

 

When I try to activate the stick I get to the 6 digit code on my TV. When I input this to the Now TV website, it recognises my Now TV account then says 'Oops something went wrong at our end;.

 

I've spent hours on with Live Chat and tried all sorts of suggestions including using a different browser, using a different computer, clearing cookies, re-setting my wifi, re-setting the stick, using browser's incognito mode, but nothing will work. 

 

I've been in email  correspondence with Now TV over the last few days. Their responses are rather incoherent but seem to be saying that other customers are having the same problem, it's with their technical team but they cannot tell me when (or even if) it will be fixed. I can also see other posts in this forum, but none of them seem to report a satisfactory solution.

 

Now TV keep reminding me I can use other devices; I remind them that viewing TV on a laptop screen hardly makes for ideal family viewing, and that if I wanted to use other devices then I would not have spent good money on a TV Stick!

 

My Theory

My Now TV account is currently using a free seven day Entertainment trial. On the Passes and Vouchers screen, there is no green 'Apply a voucher' link under Entertainment pass. All the other passes have this link available. The Now TV stick includes a 1 month Entertainment Pass. The system is unable to apply this pass to my account due to the presence of the free trial, and is therefore unable to proceed. 

 

My Questions

Given Now TV's inability to assist, I am asking the forum if anyone has ever successfully overcome this problem, and if so how?

 

Is my theory above likely to be correct? If so, is the problem likely to resolve its self at the weekend when the free entertainment pass expires? Or is my theory a load of nonsense?

 

Alternatively, is it possible to buy sticks without pre-loaded passes (I gather some people receive paper passes with a code to input) - would success be more likely with one of these sticks and where can I buy one from?

 

It's very frustrating - I just want to watch TV on my TV!

 

If anyone has any ideas, I'd be really grateful. 

 

Thanks!

 

 

69 REPLIES 69
Anonymous User
Not applicable

Simon you have fixed nothing. Still not working 27/06/2020

 

Anonymous User
Not applicable

I have been trying codes for 5 days now; tv is stuck in Groundhog Day limbo. I've had many live chat sessions; to no avail. This is taking away from my time and energy for my adult, disabled son; I also have a disability. As a new customer I am seriously considering cancelling; 5 days of trying to activate and no further forward.

Simon-J
Community Manager
Community Manager

Hi @Anonymous User ,

 

Sorry for the delay.

 

Just to check are you still seeing the issue?

 

Thanks

 

Simon

Anonymous User
Not applicable
No, thanks; all is working, but I'm waiting for a response about the policy for lack of service.
Simon-J
Community Manager
Community Manager

Hi @Anonymous User 

 

Good to hear the fix has been implemented for you.

 

Regarding lack of service - these are judged on a individual basis. I belive you have a case in progress and shoudl hear back soon.

 

Thanks

 

Simon

Anonymous User
Not applicable

YES EXACTLY THE SAME PROBLEM

Anonymous User
Not applicable

still a complete disaster

Anonymous User
Not applicable

tengo el mismo problema el codigo de activasion no funciona

Anonymous User
Not applicable

I’ve purchased a new NowTV stick today and am having the same issue connecting the stick to my account. I have an existing account with an active pass but just want to connect the stick as a device so I can watch on a tv where it’s not possible to download the app. After I’ve inputted the code from tv screen it asks if it's really my account and then goes to ‘oops’ screen. 
Has anyone been able to solve this issue yet? I don’t really want to start a new account and don’t see why anyone should have to?

many thanks in advance

Anonymous User
Not applicable

I’m having exactly the same problems and am unable to get any help in fixing this problem. I’m at the point of cancelling.