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Anonymous User
Not applicable

Activating Now TV Stick - 'Oops somthing went wrong'

Hi

 

I signed up for a Now TV free trial, and liked the content so I decided to buy a Now TV stick so I could watch on my TV. The stick I bough comes pre-loaded with some passes. 

 

When I try to activate the stick I get to the 6 digit code on my TV. When I input this to the Now TV website, it recognises my Now TV account then says 'Oops something went wrong at our end;.

 

I've spent hours on with Live Chat and tried all sorts of suggestions including using a different browser, using a different computer, clearing cookies, re-setting my wifi, re-setting the stick, using browser's incognito mode, but nothing will work. 

 

I've been in email  correspondence with Now TV over the last few days. Their responses are rather incoherent but seem to be saying that other customers are having the same problem, it's with their technical team but they cannot tell me when (or even if) it will be fixed. I can also see other posts in this forum, but none of them seem to report a satisfactory solution.

 

Now TV keep reminding me I can use other devices; I remind them that viewing TV on a laptop screen hardly makes for ideal family viewing, and that if I wanted to use other devices then I would not have spent good money on a TV Stick!

 

My Theory

My Now TV account is currently using a free seven day Entertainment trial. On the Passes and Vouchers screen, there is no green 'Apply a voucher' link under Entertainment pass. All the other passes have this link available. The Now TV stick includes a 1 month Entertainment Pass. The system is unable to apply this pass to my account due to the presence of the free trial, and is therefore unable to proceed. 

 

My Questions

Given Now TV's inability to assist, I am asking the forum if anyone has ever successfully overcome this problem, and if so how?

 

Is my theory above likely to be correct? If so, is the problem likely to resolve its self at the weekend when the free entertainment pass expires? Or is my theory a load of nonsense?

 

Alternatively, is it possible to buy sticks without pre-loaded passes (I gather some people receive paper passes with a code to input) - would success be more likely with one of these sticks and where can I buy one from?

 

It's very frustrating - I just want to watch TV on my TV!

 

If anyone has any ideas, I'd be really grateful. 

 

Thanks!

 

 

69 REPLIES 69
Anonymous User
Not applicable

Hi there

 

Also having the same issue - I have clicked on the link but unable to get any further. How did this Simon help you??

Anonymous User
Not applicable
So.ehow he passed it on to the help desk
A d two days later I got an email and it all worked.
Anonymous User
Not applicable

Not working for me : ( 

Anonymous User
Not applicable

@Simon-J 

please help! I’m experiencing exactly the same problems and am close to cancelling my subscription now since live chat have not been any help. 

Anonymous User
Not applicable

@Simon-J  please help! I’m experiencing exactly the same problems and am close to cancelling my subscription now since live chat have not been any help. 

Anonymous User
Not applicable

@Simon-J Yes I need help with this too please as I’m experiencing exactly the same problems. 

Anonymous User
Not applicable

I had to reset my stick & now I’m getting the same oops something went wrong message when entering set up code on the tv. I can’t find any way to contact customer service & the links don’t work & just has me go in circles logging in. @Anonymous User  please can someone help me.

Anonymous User
Not applicable

Go on nowtv.com/setupstick then press the link on there and it might let you put the code in, worked for me (been at this days!) Xx 

Anonymous User
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your a joke  no way would I ever tell people to buy from you it’s a rip off complete idiots 

Anonymous User
Not applicable
I dont work for now TV
I'm just a customer that had the same issues as you for two weeks.
I feel your frustration I to was just going to bin the lot.
Some how my name got tangled up in this thread.
I'm no different to you.
A guy called simon some how got the employees of now TV to sort it out
I dont even know who this SIMON is.
I really do hope you get it sorted.