28-11-2018 12:43
When changing channels or when going from Live TV to Now TV or when turning on Now TV for the first time the 4 circles spin for 2 or 3 minutes before the picture appears. Somtimes it doesn't appear.
I have Now TV broadband and a new Samsung Frame TV.
28-11-2018 15:35
@Anonymous User wrote:
When changing channels or when going from Live TV to Now TV or when turning on Now TV for the first time the 4 circles spin for 2 or 3 minutes before the picture appears. Somtimes it doesn't appear.
I have Now TV broadband and a new Samsung Frame TV.
@Anonymous User
Welcome to the Forum 🙂
Can you try following this link which will resolve your issue https://help.nowtv.com/article/app-not-loading-on-samsung-tv.
Thanks Niamhd
NOWTV Team 😉
06-12-2018 6:04
This suggestion did not help. I am also now getting, on my occasions, the error message 'there is an error in the player.' I note many other users are, on a variety of platforms i.e. different TV sets, mobiles and laptops, also experiencing this problem.
Please investigate and reply.
Regards