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keithkild
Occasional Poster

how can i check my Now TV software is up to date?

When changing channels or when going from Live TV to Now TV or when turning on Now TV for the first time the 4 circles spin for 2 or 3 minutes before the picture appears. Somtimes it doesn't appear.

I have Now TV broadband and a new Samsung Frame TV.

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NOW TV Team Niamh-D
NOW TV Team

Re: how can i check my Now TV software is up to date?


@keithkild wrote:

When changing channels or when going from Live TV to Now TV or when turning on Now TV for the first time the 4 circles spin for 2 or 3 minutes before the picture appears. Somtimes it doesn't appear.

I have Now TV broadband and a new Samsung Frame TV.


@keithkild

Welcome to the Forum Smiley Happy

Can you try following this link which will resolve your issue https://help.nowtv.com/article/app-not-loading-on-samsung-tv.

Thanks Niamhd

NOWTV Team Smiley Wink

 

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keithkild
Occasional Poster

Re: how can i check my Now TV software is up to date?

This suggestion did not help. I am also now getting, on my occasions, the error message 'there is an error in the player.' I note many other users are, on a variety of platforms i.e. different TV sets, mobiles and laptops, also experiencing this problem.

Please investigate and reply.

Regards

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