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NOW TV Smart Box Help

    What is the NOW TV Smart Box? The NOW TV Smart Box turns your TV into a smart TV, and is a great way for you to get Sky Movies, Sky Sports, Sky Entertainment and Freeview channels with no contract.   What’s the difference between the NOW TV Box a...

Simon-J by Community Manager
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Freeview retune alerts

Hello everybody   This is just a heads up to make people aware that from February 2018 more Freeview retunes are happening.   The day in which you will have to conduct a retune will differ depending on your geographical location. Please see the artic...

Pixelated images

For the last few months I've been getting poor quality tv through my nowTV box. I've got a smart TV, super fast Virgin broadband and when I watch anything else (including Amazon) I get a perfect picture. I've read your previous suggestions of switchi...

Would the Smart box help?

Really interested in any views. have a black now tv box which works great, most if the time. I have fibre broadband 23gb most of the time but occasionally the router will reboot which takes around 45 seconds and have to reboot the now to box and star...

2nd box. Same account. Different Wi-Fi router

Hi.I have just bought a NOW TV smart box.I have tried to sign in using account details we have with our BT TV bundle.I am unable to sign in. But ts displaying 'ACCOUNT INVALID' - with an OVP_00026 codeI am using a different wifi network.Should this m...

Region selection

I am unable to view the freeview channels for Wales, I can only watch Bristol.How do I change the region?

Now TV smart box monthly cost

I currently have a white now tv box but it freezes all the time so looking to upgrade to the smart box but can't see anywhere on the website how much the monthly cost is for this? Or is it the same as the white box?? Thanks in advance.

No tv at all on smart box - help!!!!!!!

Just turned tv on and all that is showing on screen is my apps, app store and settings. No Home key, Tv guide Tec. Looks like it checked system at 12.45am this morning. I did a manual check for updates and scanned tv channels again, but nothing has c...

Resolved! Other broadband with the Freeview Box

I'm looking at getting the Now TV box, but might be being a bit dim here. Am I able to use the box as a freeview device whilst having other broadband providers? I already have a subscription to Now TV also Thanks

blank purple screen

I've had the Smart TV box since Sept but now, every time I use it I just get a blank purple screen. I have to reboot it to get a picture. Is there a fix or is the box faulty? Thanks

laughing teeth and football in now TV logo

This logo is driving me crazy. The NOW TV logo appears with the O in NOW TV as gnashing grinning teeth and changes to a football - honest!!This appears when the programme you are watching crashes. The only way to carry on watching is to switch everyt...