NOW Smart Box

⚠️ RESOLVED - "Sorry NOW TV is currently unavailable" on your stick or Box?

Update - 23/09 A patch has now been released that should fix this issue. You may need to update your device, to do this: Start by pressing your NOW TV remote control buttons in this order: Home x5Fast Forward x3Rewind x2 Select the Update Softwar...

NOW TV Smart Box Help

What is the NOW TV Smart Box? The NOW TV Smart Box turns your TV into a smart TV, and is a great way for you to get Sky Movies, Sky Sports, Sky Entertainment and Freeview channels with no contract. What’s the difference between the NOW TV Box a...

Freeview retune alerts

Hello everybody This is just a heads up to make people aware that from February 2018 more Freeview retunes are happening. The day in which you will have to conduct a retune will differ depending on your geographical location. Please see the artic...

Is new Smart box work ok when wired via ethernet on Virgin broadband?

I have the older smart box (not the 4k one).as we all know, when hard wired into modem with Virgin broadband, it keeps losing internet connection every few minutes when streaming now tv. (loads of threads in here on this)this has been going on since ...

Ballers missing episodes

On season 1 of ballers it is missing episodes 6, 7 and 8. How do I get these back to be able to watch them?

Live channels

Hello I have connected my now tv smart box to my TV and connected to the Aerial but I only have 6 channels which does not include bbc 1, itv etc. How do u get more channels

Resolved! Movies

since last week my movies wont play as it always says oops something went wrong. I dont know whats going on how can I resolve this?

Subtitles

I am unable to turn off the yellow subtitles that have started to come on when watching certain shows. I've tried my LG tv settings which shows subtitles as off and I've tried the subtitle button on my remote all to no avail! It's driving me mad! I'v...

Free passes aren’t showing up

I’ve just ordered my now tv box and it came with free passes for a month to entertainment kids and sky cinema, but my passes aren’t showing up on my account? Do I need to wait till I register the box or something?

Resolved! 4K Smart Box questions

Hi, I'm looking for some answers about the new 4K box if anyone can help please.Firstly, does it have an ethernet port for a wired connection?Is there a USB port that provides power.I've read there's an SD card slot for storage. What does that exactl...

Now TV box reset itself overnight

HiMy box has reset itself over night, now it won't work . I get to the wireless set up and it confirms internet and wireless connection then it throws this up Activation plugin not download -4 please try againI've been doing this for over an hour now...

Need to reset box before use

Hi, I love my Now TV box, however every time I want to use it, i have to unplug the box and plu it back in again. If I don't do this the screen is just black and the tv does not register that the now box is plugged in (i know it's not an error with t...

New Smart Box

We purchased the new Smart box this week. It is so much better than the smart stick. No where near as much buffering as the stick.

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