NOW Smart Box

⚠️ RESOLVED - "Sorry NOW TV is currently unavailable" on your stick or Box?

Update - 23/09 A patch has now been released that should fix this issue. You may need to update your device, to do this: Start by pressing your NOW TV remote control buttons in this order: Home x5Fast Forward x3Rewind x2 Select the Update Softwar...

NOW TV Smart Box Help

What is the NOW TV Smart Box? The NOW TV Smart Box turns your TV into a smart TV, and is a great way for you to get Sky Movies, Sky Sports, Sky Entertainment and Freeview channels with no contract. What’s the difference between the NOW TV Box a...

Freeview retune alerts

Hello everybody This is just a heads up to make people aware that from February 2018 more Freeview retunes are happening. The day in which you will have to conduct a retune will differ depending on your geographical location. Please see the artic...

Resolved! How to put active streaming apps on a new device

I have a now TV box, want to change to a roku stick do I need to sign out of all apps on now TV box and will my now Tv entertainment and movie passes be automatically reinstated?then re-register them on the new device ?

Password incorrect

I’m a new customer and try to connect the Wi-Fi on the first day. However, even I got the 3 solid green light after following the manual, when I try to connect the Wi-Fi, it always showed the password incorrect.

Live chat

Hi anyone know how I can get onto live chatJoined a month ago and wasnt able to collect now TV box from sorting office and has been sent back so wanting to get it sent back out now I'm moved in

Rugby Match cant be found on now

I cant find the Match between South Africa and Wales on today at 3.15pm - Sat 19 August 2023, when I search it only shows an old match. When I go to support I get a robot as usual no help, so I go to community as suggested and when I am asking for he...

Sports

I cancelled Sports as I don't watch it but last night a payment was taken for £11.99 for 24hr sports viewing. I've changed my password and put a payment pin on my account. Is there anything else I can do to prevent anyone from doing this again? Would...

TV Guide - 7 day epg

Is the Freeview and now TV program guide on the now TV Smart box going to be updated to support a full 7 day program epg?Also it would be good to add reminders to TV programs within the guide so you don't miss them.It's very annoying just being able ...

Connection gone down

Any1s now TV having issues today with connection

Resolved! Engineer needs to visit - Disabled ..but order says no Engineer needs to visit

Have been calling the 0330 041 2460 for couple of times a day since last week..cannot get thru and am very anxious that i wont have a good set up tv as, when i went with sky 6 yrs ago,engineer had to visit with extra length of cable from router to tv...

Kids channels have magically disappeared.

So the kids channels seem to be gone, I can only access four of them as the nowtv box seems to send me to another live tv guide which has four of the channels missing. anyone else?

Resolved! Ad free with Boost

I have Now Sports membership with Boost, which should be ad free right? But I get ads between overs and at the start, during play breaks, etc? So, thinking I may as well just cancel Boost unless there's a fix?

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