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shawny
Regular 5

Re: Youtube app - cannot navigate before it crashes out....

For the first time this year, the app has worked without any problems.

 

No box update or app update has been received/applied !

 

Tested a few of the video clips that wouldn't play correctly or crashed and they all played fine.

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Harters
Occasional Poster

Re: Youtube app - cannot navigate before it crashes out....

Interesting... I will have to try when I get home.

 

This would be typical if it has been sorted as I have ordered a new non-smart box which arrives this week Smiley Mad

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Harters
Occasional Poster

Re: Youtube app - cannot navigate before it crashes out....

Jut tried mine and its just the same so feel glad I have ordered the basic box, hopefully it will work like my Parents box did! 

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Harters
Occasional Poster

Re: Youtube app - cannot navigate before it crashes out....

My standard NowTV box came today, just the bare box no power, remote etc and I am pleased to say its working a treat!

 

I thought my Smart power adapter would fit, but found out the plug is too large, luckily I had an apapter laying around that fits.  I may still order an official one though for the sake of £3.95

 

The YouTube App is the version before the one that got updated on the Smart box, so it has 3 thumbnails across now instead of 2 which the newer version has.  I am hoping that they don't update this version for the non smart box, otherwise I will be back where I started.

 

I think its £6 well spent Smiley LOL but I obviosuley still hope they sort out the Smart box though, whether its a ROKU update or YouTube.

 

 

 

 

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Cwis
First Poster

Re: Youtube app - cannot navigate before it crashes out....

I'm having problems with the smart box and using YouTube too. It used to work without any crashes on the older app versions but for a couple of weeks it has been terrible. Sometimes i can play a video and then I'll go to watch another and I'll either get a black screen or a green static type one. The only way out of it seems to be to hold the home button for a few seconds and let go. The box then restarts but trying the same video again always causes the same issue.

Please can this be fixed as a matter of urgency, even if it means reverting back to the old app version until the current one gets fixed?
Gaynor14
Occasional Poster

Re: Youtube app - cannot navigate before it crashes out....

Totally with you on this. Needs to be sorted. It's gone on for too long. Beyond annoyed.
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Harters
Occasional Poster

Re: Youtube app - cannot navigate before it crashes out....

Any update on this?

 

I know I have gotten around the issue by buying the standard black box, but I would still like this fixed so I can use what I have paid for, otherwise its just a big useless ornament!

 

The standard box is OK, but its much slower than the smart box, but at least it doesnt have the annoying fan.

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Harters
Occasional Poster

Re: Youtube app - cannot navigate before it crashes out....

Well my 4200SK non-smart box updated last night to the new version of YouTube and thankfully it still works.  Its the new look interface, but it still has the same number of thumbnails across the top as the old one so I am please about that.  The version number is ea86ea7b.

 

Anyone know @Tony-D if the Smart box has been updated to get this working version, or is it pure luck that it works on the non-smart box?

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NOW TV Team Tony-D
NOW TV Team

Re: Youtube app - cannot navigate before it crashes out....


@Harters wrote:

Well my 4200SK non-smart box updated last night to the new version of YouTube and thankfully it still works.  Its the new look interface, but it still has the same number of thumbnails across the top as the old one so I am please about that.  The version number is ea86ea7b.

 

Anyone know @Tony-D if the Smart box has been updated to get this working version, or is it pure luck that it works on the non-smart box?


I'll check the smart box when i'm home tonight @Harters Hopefully have some good news lol. No luck involved Smiley Happy

schnapps Legend 1
Legend 1

Re: Youtube app - cannot navigate before it crashes out....

Hi @Tony-D

 

The smart box is still not working properly on the YouTube App (just tried a software up date) where the YouTube App is showing version 1.0 build 70500252 under the My Apps page and App version 23d8c2fc when you go into the YouTube App settings page.

 

I find the 4K filmed video footage more problematic than 1080p.

 

WIN_20180412_15_52_47_Pro.jpg

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