Youtube app - cannot navigate before it crashes out....

[Anonymous User]

Not sure if its just the Smart Box that affected, but since the Youtube was updated, I am finding that going through the menu, is sluggish...

then after a short while, find that the screen 'freezes', and you cannot navigate or play any other content...

Pressing Home on the remote , allows you to go back into the app, but if the item you wish to view isn't on the top few rows, then you cannot view.

(you can if you do a search)

[Tony-D]

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wrote:

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wrote:

Hi @Tony-D

Been playing with the YouTube App on my smart box and so far no lock ups on the App today, where previously the App would freeze in seconds when quickly scrolling down the UI homepage

I will reserve judgement on the above, until I have spent more time using the App.

Will report back If I get any further crashing on the Youtube App.

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Hi @Tony-D

Arggggh the YouTube App as just locked up again   

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@schnapps @Anonymous User @Andy Can you guys provide serial numbers for the your box as i've been asked to gather details on behalf of Roku/NOW TV. Also, can any kind soul test the casting from phone option as i couldn't do it today and didn't have the time to try a basic reset. Thanks guys, we're finally getting somewhere. @Anonymous User

[Andy]

@Tony-D Dropped you a PM with serial number.

Just checked and casting from YouTube on phone to box still working fine, which isn't surprising as it seems to be scrolling around the interface which is causing the issue, playback itself is fine for me.

Doesn't seem to be consistently replicable, eg scrolling around is fine for me at the mo. Anyway, good luck, over to you! 😇

[Tony-D]

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wrote:

@Tony-D Dropped you a PM with serial number.

Just checked and casting from YouTube on phone to box still working fine, which isn't surprising as it seems to be scrolling around the interface which is causing the issue, playback itself is fine for me.

Doesn't seem to be consistently replicable, eg scrolling around is fine for me at the mo. Anyway, good luck, over to you! 😇

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Thanks so much for the quick reply and serial number @Andy Yep, its very weird. It was actually the guys over at Roku who had to confrim the issue as it was so inconsistent on our end. Cheers 🙂

[Anonymous User]

2019 update

The only way around Using YouTube on the old NowTV boxes, from as far as I can tell, is to use your mobile phone's YouTube app to control the content on your smart box.

1: Open the YouTube app on your smartphone

2: Press the cast icon in the upper right corner

3: Select your smart box eg RokuLT...

4: Use your smart phone to select videos on       YouTube to play on your smart box

If you use your smartphone the box barely crashes, probably once a day, if that.

Hope this helps

Thanks

Luke C

[Anonymous User]

This is good but obviously you're not good enough

[Anonymous User]

Getting a bit fed up with the YouTube problem now when is it going to get sorted as working fine on the now tv black box it's ridiculous

[Anonymous User]

Youtube still crashing when will this be sorted out ?

[Anonymous User]

Hi did this ever get resolved? as i am also having the same issues regards kev

[schnapps]

Hi @Anonymous User

Nope 

Still waiting for NowTV and the Roku Tech Bods to sort it out.

[Anonymous User]

why don't they just roll back the app to the version that it was working, whilst they investigate the problem !

[mark_suff]

I agree they need to roll back app until problem is fixed, it's been almost a month now and it's still constantly crashing, even tried uninstalling and reinstalling several times. Please get this sorted.

[Anonymous User]

still have the problems..

on my other Smart TV box, video stops before the end 

Annoying...

[schnapps]

Hi @Tony-D

The Youtube App on my nowtv smart box seems to be getting worse, where previously the App would lock up & freeze (which has be noted on here) and we are still awaiting a software patch fix from Roku / NowTV Tech Team.

Now i have noticed on my smart box, when i play video content from YouTube (not all the time mind) the TV screen will go blank and the smart box will reboot it's self with the NowTV start up full screen logo .

All my other Apps that I have tried so far seem to be fine and the smart box appears to remain stable.

[Anonymous User]

Finally deleted the app from my box.  Shame really but at least I can still get it via my TVs built in apps.

[Tony-D]

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@schnapps wrote:

Hi @Tony-D

The Youtube App on my nowtv smart box seems to be getting worse, where previously the App would lock up & freeze (which has be noted on here) and we are still awaiting a software patch fix from Roku / NowTV Tech Team.

Now i have noticed on my smart box, when i play video content from YouTube (not all the time mind) the TV screen will go blank and the smart box will reboot it's self with the NowTV start up full screen logo .

All my other Apps that I have tried so far seem to be fine and the smart box appears to remain stable.

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@schnapps Don't worry, i've had the same issues too. I was trying desperately to watch an unboxing video for my new phone yesterday and it would crash upon clicking on it. I'll report this to the team today as YouTube should really be running nicely. Possibly it was the latest update to YouTube doing this as the PS4 App, Huawei Smart Tv App and even playing through the borwser got updated. Thanks for confirming the same issue i had.

[Anonymous User]

I have had this same problem, i load youtube and the videos on the home screen flicker and when i try playing one it crashes my box. 

But i can navigate through the menu no problem.

Everything else work's perfect on the box and i'm with Now tv broadband.

[Anonymous User]

come on now tv get this sorted has been over a month now and it is getting worse 

[Anonymous User]

My Smart box has now started crashing since it updated over the weekend.

I hate the new interface as its only shows 3 thumbnails across now and it seems I have to do a lot of navigating to get to my Watch List etc.

It seems to play most videos OK, but on some it plays a few seconds, then I get half a flickering green screen, sound continues, then the box crashes.  Only cure seems to be unplug and start again.  Also the suggested videos along the bottom flicker when you have the timeline up.

I hope this is fixed soon as I live on YouTube!

[Tony-D]

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@Anonymous User wrote:

My Smart box has now started crashing since it updated over the weekend.

I hate the new interface as its only shows 3 thumbnails across now and it seems I have to do a lot of navigating to get to my Watch List etc.

It seems to play most videos OK, but on some it plays a few seconds, then I get half a flickering green screen, sound continues, then the box crashes.  Only cure seems to be unplug and start again.  Also the suggested videos along the bottom flicker when you have the timeline up.

I hope this is fixed soon as I live on YouTube!

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@Anonymous User @Anonymous User @schnapps Is it any kind of video specifically (Resolution, Length, etc) or is it any video at all? How many of you had screen locking while scrolling? Is your YouTube interface different than it was say a few weeks agao? (I know that the YouTube layout has changed on a number of my devices at home)

[Tony-D]

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@Tony-D wrote:

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@Anonymous User wrote:

My Smart box has now started crashing since it updated over the weekend.

I hate the new interface as its only shows 3 thumbnails across now and it seems I have to do a lot of navigating to get to my Watch List etc.

It seems to play most videos OK, but on some it plays a few seconds, then I get half a flickering green screen, sound continues, then the box crashes.  Only cure seems to be unplug and start again.  Also the suggested videos along the bottom flicker when you have the timeline up.

I hope this is fixed soon as I live on YouTube!

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@Anonymous User @Anonymous User @schnapps Is it any kind of video specifically (Resolution, Length, etc) or is it any video at all? How many of you had screen locking while scrolling? Is your YouTube interface different than it was say a few weeks agao? (I know that the YouTube layout has changed on a number of my devices at home)

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Guys, what version do you have whenyou scroll to settings > version number (or somehting similar)

In the office we have version 'b8ad7f9c' running on the Smart Box.

[Anonymous User]

I will have to wait until I get home to get the vesion number, but it was OK on Saturday them I went to watch it on Sunday and it had changed.  It looks like its meant for a tocu device as there is so much spacing between all the icons.

The videos I have a problem play fine on my iMac, iPad etc.

The vidoes that do not play or lock up the box are anything from 5 mins to 15 mins and are generally 1080p.