So initially i had the 014 error, and followed the forum steps to disable pings. That didnt work.
I then followed more guides to set up guest wifi on the virgin router and when i connect to the new network i now get error code 009. It will connect to wifi and local network, but not internet.
The devices are fairly close together (as much as possible) and with no obstacles.
I have factory reset several times, also tried the router channel settings to AUTO and it doesnt work.
I wasted about 4 hours on this already including live chat with Now TV and an hour with virgin on the phone!
What am i missing here, please help if you have any ideas!
Hi @Anonymous User
Thanks for your post and welcome to the forum. Please try turning off your router at the mains for 30s or so and also do a factory rest on NOW TV box. This has solved error 09 problems in the past.
Hope this helps
@Anonymous User Try the tips on this page which should work on the Smart Box, this solved issues with Virgin customers with NOW TV boxes.
@Anonymous User wrote:
Yes, i tried it and it does not pick up that a cable is inserted?
It won't you have to tell it you are using a wired connection.
Just double checking when you go into the nowtv smart box menu settings, then select network, then select wired (Ethernet) then select update connection it fails with a red tick on screen when doing a self test ?
I am also guessing you have tried disconnecting the Ethernet cable, tried a different Ethernet port on your router etc ?
So i had an idea to connect it using my mobile hotspot on the phone, i did this and it connected to my phones internet, i set up the box and the freeview channels etc.
So i then tried to set up a new wirless connection, but it doesnt connect still so theres definately something to do with the virgin router.
At least now i can watch freeview without internet, but obviously i cant use my mobile hotspot for now tv..
Also did a software update while connected to the phone, but this didnt help.