I am new to Now TV having purchased a smart box earlier this week. All was great, really impressed however this morning have gone to watch the freeview channels and find that on the main first screen, the TV Guide option along with "Home" and "Best of Catchup" have all disappeared?!? Only giving me the "My Apps", "App Store" and "Settings" options. Have tried to reset and turn it on and off again but no luck!
Am I doing something wrong or do I have a faulty box?
If your NOWTV app and TV Channels menu options go missing. The factory resets from the menues (advanced or hidden developer menu) may not work. You won't get the flying popcorn start-up animation and will likely get a cold blue NOWTV.
To reset the box properly you need to do a hard reset. For the blue boxes, this means turning them over and you will see a small rectangular rubber "reset" button . One the NOWTV is powered on, press the 'reset' for a few seconds to fully reset.
You may not have to re-enter your wireless settings, account or apps . I didn't, although I did have a microSD card in the back so whether that made a difference to settings memory I don't know.
Try blowing through the air vents to remove the dust to stop it overheating in the future - do it outside and be prepared for a snowstorm of dust if its a few years old. 🙂
I would second this advice! This loss of TV Guide happened to me today. Had the box about 18 months and its been absolutely fine. Was watching movies last night and then when I turned it on this morning no TV Guide. All I had on menu was:
I tried reset through the menu settings system, turning on and off, disconnecting from the web, thanks to this forum found the 'secret menu' (home x 5, fast forward x 3 and rewind x 2) and tried forced update, even tried downloading the nowTV app and logging in through there but it wouldn't let me even access it, I went onto the app on my phone just to check that it was actually working and it was fine through that app. Anyway nothing worked. Then located factory reset on my smart box (I have blue logo NowTv Smart Box with rewind FF and pause) on the underneath of the box, had to do it a couple of times before it worked (second time I pressed it and kept it pressed for about 30 seconds) Things seem to be fine now fingers crossed!
I didn't have to re enter internet settings or log in again. I noticed about a week or so ago that I no longer get the popcorn start up animation, its just a blue NowTv screen with logo but this is the first time the box has FUBAR'd on me.
Good luck to anyone experiences this!
I have 2 NOW boxes, one shows TV guide and i can get all Freeview channels, the other box does not have this option, never has, how do i install this onto the box please
What i would try first, is switch on the TV to the correct HDMI input source of your smart box and then press and hold the reset button underneath the smart box until the NowTV welcome screen reappears on your TV screen.
So, had the box 4 days. first time use it was fine, then i installed software update, restarted it, and 3 days now, i must have done 10 factory resets, forced updates, i've tried everything on this thread, and still no EPG
Anyone any ideas?
Sounds like you have tried everything that i would have done to be honest, should you not get any further assistance from other helpful forum members or the NowTV Team, then take the smart box back to the Retailer and ask for either a replacement or a refund.
Another member on here also tried everything suggested and the next day the EPG suddenly reappeared again back on the box (which would possibly suggest in normal circumstances a software update, but the member also tried the forced software update).
This is a long shot, but no harm in trying what happens if you swap the HDMI port on your TV, then reboot both your box and Router and then try one last forced software update by pressing the Home button (5 times) quickly followed by pressing the FF >> (3 times) then the RW << (2 times ) to access the hidden secret menu to update the software on your smart box.