@Anonymous User
Welcome to the forum. The original poster didn't reply to say if the problem was sorted or not, but if you also try a hard reset of the box and if it doesn't help, post back - with the box powered up insert a pin or bent paper clip into the reset hole at the rear and hold in until you see the box reset. You will need to re-enter your wifi and NOW TV account details afterwards.
Hi
I have 2 NOW boxes, one shows TV guide and i can get all Freeview channels, the other box does not have this option, never has, how do i install this onto the box please
Many thanks
Hi @Anonymous User
Are both boxes the same or different? Free to air channels are only available on the Smartbox which is the slim one.
Cheers