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jobbie8
Scholar

Re: TV Guide Disappeared!!

I wouldn't have a clue how to do that. The screen just went to that menu after trying to tune Freeview channels.
I did a factory reset, now everything is fine.
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Anonymous User
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Re: TV Guide Disappeared!!

Hey,

I have exactly the same problem, the TV guide just dissapeared...

Can it be fixed or will I have to return it?
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Andy
Legend 5
Legend 5

Re: TV Guide Disappeared!!

@Anonymous User

 

Welcome to the forum. The original poster didn't reply to say if the problem was sorted or not, but if you also try a hard reset of the box and if it doesn't help, post back - with the box powered up insert a pin or bent paper clip into the reset hole at the rear and hold in until you see the box reset. You will need to re-enter your wifi and NOW TV account details afterwards.

Anonymous User
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Re: TV Guide Disappeared!!

Thank you so much for your help, that worked and the TV guide is back!

Endre
Anonymous User
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Re: TV Guide Disappeared!!

Hi

 

I have 2 NOW boxes, one shows TV guide and i can get all Freeview channels, the other box does not have this option, never has, how do i install this onto the box please

 

Many thanks

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Anonymous User
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Re: TV Guide Disappeared!!

Hi @Anonymous User

 

 

Are both boxes the same or different? Free to air channels are only available on the Smartbox which is the slim one.

 


Cheers

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Anonymous User
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Re: TV Guide Disappeared!!

Thank you. I had the same problem and this worked for me 👍
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Anonymous User
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Re: TV Guide Disappeared!!

Great, mines just done this too. So I have to reset the whole thing. It's stuff like this that means I never recommend any of this garbage to my mother.

I thought it was a good free view box, turns out it's junk after all.
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Anonymous User
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Re: TV Guide Disappeared!!

This exact thing just happen the free view channel and other options on the home screen just not there only the 3 mentioned in the first post. Forcing the software update took 2 mins and did the job thanks
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Anonymous User
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Re: TV Guide Disappeared!!

I often loose the TV guide as explained here. It sometimes comes back after an hour and sometime after a day
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