I wouldn't have a clue how to do that. The screen just went to that menu after trying to tune Freeview channels. I did a factory reset, now everything is fine.
Welcome to the forum. The original poster didn't reply to say if the problem was sorted or not, but if you also try a hard reset of the box and if it doesn't help, post back - with the box powered up insert a pin or bent paper clip into the reset hole at the rear and hold in until you see the box reset. You will need to re-enter your wifi and NOW TV account details afterwards.
I have 2 NOW boxes, one shows TV guide and i can get all Freeview channels, the other box does not have this option, never has, how do i install this onto the box please
Great, mines just done this too. So I have to reset the whole thing. It's stuff like this that means I never recommend any of this garbage to my mother.
I thought it was a good free view box, turns out it's junk after all.
This exact thing just happen the free view channel and other options on the home screen just not there only the 3 mentioned in the first post. Forcing the software update took 2 mins and did the job thanks
