31-03-2020 15:06
Hi
I have just signed up to the broadband/tv/phone package. The TV Hub has arrived and has been installed. BT have been and connected me. Broadband is working.
I have not however received any sort of TV box. I am told I need a tv box or similar to stream tv channels, boxsets etc.
I have looked on account but the help section is no help at all. I have tried phoning Now but that is next to useless.
How do I find out if I have a box on the way or not?
I'm not impressed with the customer service so far. None existent.
Solved! Go to Solution.
31-03-2020 15:11
Hi @Anonymous User
NowTV don't supply a TV streaming box with their Broadband & Phone package only the Hub Router unless you ordered the NowTV streaming stick has a separate order on their website.
Sometimes they offer a discounted NowTV Pass with the Broadband & Phone package but this deal doesn't include a TV streaming box or stick.
NowTV expect you to provide your own streaming devices (have a read of this link below on ways to watch NowTV).
https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv
31-03-2020 15:11
Hi @Anonymous User
NowTV don't supply a TV streaming box with their Broadband & Phone package only the Hub Router unless you ordered the NowTV streaming stick has a separate order on their website.
Sometimes they offer a discounted NowTV Pass with the Broadband & Phone package but this deal doesn't include a TV streaming box or stick.
NowTV expect you to provide your own streaming devices (have a read of this link below on ways to watch NowTV).
https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv
31-03-2020 15:15
Oh
I see, the kept that quiet.
I will have to buy the flash drive or similar.
That's bloody sneaky.
I can watch on my laptop but would rather have on tv.
I will look at the link you provided.
Thanks
28-05-2020 22:20
I thought I had signed up for the NOW TV package but realise all I was getting was the hub and therefore broadband, landline rental and calls. If I want to access the extras then I need some device to enable this and after further research, have decided on the NOW TV stick which comes with a remote control. At £25 one off payment this will enable me to access the full range of channels available so I await its receipt so that I can put it to the test. I wish all this had been made clearer to me at the time of ordering!
29-05-2020 17:03
The £25 payment is the cost of the now tv stick you will still need to pay the monthly pass cost depending on what package you are looking ie kids,movies,entertainment
30-05-2020 13:39
@Anonymous User
Hey 36
You forgot to mention the free pass that comes with the stick.