20-08-2016 17:23
I have just installed a brand new now tv smart box and am really unhappy as the sound is constantly dropping out. Its virtually unusable. Its impossible to enjoy any programming with this hapoening.
I have a 20mbs+ fibre connection
it seems from the forums and boards that this is a massive problem. If I had known about it I would never have outlayed the 69.99 for the box and a movie pass.
What is the solution? And please do not say "turn the power off and back on again"
I am about five minutes away from returning the whole thing for a refund.
Solved! Go to Solution.
20-08-2016 17:59
@Anonymous User
Bit of a long shot because the audio dropouts is happening on both Freeview and the NowTV service over the internet which are two different delivery methods, therefore have you tried a different HDMI cable and swapping the HDMI ports on your TV ?
Also double check and have a play around with the audio settings in the Panasonic TV, try with the Veria Link off / on and try different audio settings in the smart box.
20-08-2016 17:37
@Anonymous User wrote:it seems from the forums and boards that this is a massive problem. If I had known about it I would never have outlayed the 69.99 for the box and a movie pass.
It's hardly a 'massive' problem @Anonymous User.
For clarification purposes it would help if you could confirm exactly what you were watching. And how your NOW TV playback device is connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?
Cheers
20-08-2016 17:42
20-08-2016 17:48
Hi Helen,
So your audio drop-out issues are happening when viewing Freeview TV channels and NOW TV 'Entertainment' content... How odd.
Can you confirm your NOW TV playback devices 'software' is fully up-to date. Perhaps it requires updating?
20-08-2016 17:59
@Anonymous User
Bit of a long shot because the audio dropouts is happening on both Freeview and the NowTV service over the internet which are two different delivery methods, therefore have you tried a different HDMI cable and swapping the HDMI ports on your TV ?
Also double check and have a play around with the audio settings in the Panasonic TV, try with the Veria Link off / on and try different audio settings in the smart box.
20-08-2016 19:03
Hi
followed your suggestions, unplugged everything and recabled. Put nowtv box into a different hdmi port and turned off viera link.
Its been ok for half an hour now. Might have got it.
thanks for your help
😃