“Sorry, something went wrong” error

[Roberty]

What a load of crock this Nowtv has turned out to be. Can't speak with anyone and if you do manage to actually speak to someone,they tell you to contact the robot on chat. How hilarious is that. Now TV must employ monkeys if a robot has more sense and knowledge 🤣 as a result I've cancelled now TV. Will also find a new broadband provider. If we all did that they would soon get their act together.

[Day01]

so true. This has been going on for 3 days. Totally crappy service and even worse you cant speak to anyone

[saints1979-_]

I,m having the same problem.i can sign in to my phone with no problems,but when I try to sign in on my now tv box it says sorry something went wrong even though I,m putting in the right email and password.also I started getting the same above message whilst watching any now tv programme,very frustrating.

[Michael1969]

I am having the same issues. I cannot sign in, had problem 3 days. I've changed password 3 times. Can't talk to anyone. Really ridiculous. What am I paying for?

[itaylort]

not sure if this helps or not.

we have 2 boxes doing the same.

My daughter found a secret menu.

Press home 5 times

press fast forward 3 times

press reverse 2 times.

Select update software and do it even if it's the same version.

Worked on both boxes for us

Ian

[Teegee21]

Has this been resolved as I have had this problem the past 2 weeks doing a google search took me to this thread and it’s now 2021 

[gavs82008]

@Teegee21 

Not that I’m aware of, although I do know that a factory reset usually sorts out issues.

https://help.nowtv.com/article/hard-factory-reset-now-box-stick