“Sorry, something went wrong” error

[Anonymous User]

I wouldn't bother waiting. I found it so annoying. I tried to speak to an advisor and was told talk to the effing robot on chat. I'm furious with how now TV have dealt with this. They take your money very quickly but refuses to provide a decent service. Best way to solve the problem is cancel and get a new provider. 

[ducklett]

We have a few boxes and a stick, its happening on them all 😞

Sent message but until then I don't know what to do

[GeorgieM75]

Hi @Anonymous User 

Thank you for that update. You got further than I did with the chat robot! I’ve been experiencing it for 2-3 days now. I don't suppose they have any indication as to how long it’ll take to fix?

[GeorgieM75]

@Anonymous User 

I agree, their customer service is shockingly terrible!

[Anonymous User]

i spoke to someone by chat and they told me to reset the box and had to start again and it didn't work, still getting the error message

[Anonymous User]

No official indication of timescale, I'm afraid.

[leafyarbour]

Same here - Roku Streaming Stick + 

Definitely a NOW TV problem by the look of it.

[Anonymous User]

Better be. Else I want a % refund 😬

[sdan10]

So fed up first it was unknown page error now this just got new software  update  on now TV stivk . Every 10min when watching catch up and the programme starts from the beginning 

[Anonymous User]

I’ve only had roku for three months. Gutted.