What a load of crock this Nowtv has turned out to be. Can't speak with anyone and if you do manage to actually speak to someone,they tell you to contact the robot on chat. How hilarious is that. Now TV must employ monkeys if a robot has more sense and knowledge 🤣 as a result I've cancelled now TV. Will also find a new broadband provider. If we all did that they would soon get their act together.
I,m having the same problem.i can sign in to my phone with no problems,but when I try to sign in on my now tv box it says sorry something went wrong even though I,m putting in the right email and password.also I started getting the same above message whilst watching any now tv programme,very frustrating.
not sure if this helps or not.
we have 2 boxes doing the same.
My daughter found a secret menu.
Press home 5 times
press fast forward 3 times
press reverse 2 times.
Select update software and do it even if it's the same version.
Worked on both boxes for us