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Anonymous User
Not applicable

Re: “Sorry, something went wrong” error

I wouldn't bother waiting. I found it so annoying. I tried to speak to an advisor and was told talk to the effing robot on chat. I'm furious with how now TV have dealt with this. They take your money very quickly but refuses to provide a decent service. Best way to solve the problem is cancel and get a new provider. 

ducklett
Advocate

Re: “Sorry, something went wrong” error

We have a few boxes and a stick, its happening on them all 😞

Sent message but until then I don't know what to do

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GeorgieM75
Mentor

Re: “Sorry, something went wrong” error

Hi @Anonymous User 

 

Thank you for that update. You got further than I did with the chat robot! I’ve been experiencing it for 2-3 days now. I don't suppose they have any indication as to how long it’ll take to fix?

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GeorgieM75
Mentor

Re: “Sorry, something went wrong” error

@Anonymous User 


I agree, their customer service is shockingly terrible!

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Anonymous User
Not applicable

Re: “Sorry, something went wrong” error

i spoke to someone by chat and they told me to reset the box and had to start again and it didn't work, still getting the error message

Anonymous User
Not applicable

Re: “Sorry, something went wrong” error

No official indication of timescale, I'm afraid.

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leafyarbour
Mentor

Re: “Sorry, something went wrong” error

Same here - Roku Streaming Stick + 

 

Definitely a NOW TV problem by the look of it.

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Anonymous User
Not applicable

Re: “Sorry, something went wrong” error

Better be. Else I want a % refund 😬

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sdan10
Scholar 3

Re: “Sorry, something went wrong” error

So fed up first it was unknown page error now this just got new software  update  on now TV stivk . Every 10min when watching catch up and the programme starts from the beginning 

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Anonymous User
Not applicable

Re: “Sorry, something went wrong” error

I’ve only had roku for three months. Gutted.